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FAQ

Your Queries Answered

  • Is your jewelry waterproof and anti-tarnish?
    Yes! All our jewelry is waterproof, anti-tarnish, and made with high-quality 316L stainless steel and 18K gold PVD plating.
  • How long does shipping take?
    We ship your order within 1–2 working days. Delivery usually takes 3–5 days depending on your location.
  • What if my jewelry arrives damaged?
    Please record an unboxing video when opening your package. If your item is broken or damaged, email us the video and we’ll arrange a refund or exchange.
  • Do you accept returns?
    We offer a 30-day return if the gold color fades. Just email us with clear images of the issue. Returns for other reasons aren’t accepted.
  • Is my personal information safe?
    Absolutely. Our website is protected with an SSL certificate, which keeps all your personal and payment information encrypted and secure.
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